Effective date: June 20, 2026
This Privacy Policy explains how Toollip (“Toollip,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit toollip.co (the “Website”), request a quote, purchase products, or use our repair and related services (collectively, the “Services”). By using the Website or Services, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Website or Services.
1. Information We Collect
We collect the following categories of information:
- Information you provide: name, email address, phone number, mailing/billing details, tool make/model, fault descriptions, photographs you upload, and the contents of messages or quote requests you submit.
- Transaction information: records of products and services requested, quotes issued, and related correspondence. We do not collect or store full payment-card numbers on this Website.
- Automatically collected data: IP address, browser type, device identifiers, pages viewed, referring URLs, and similar usage data collected through cookies and similar technologies (see our Cookies Policy).
- Information from third parties: data from service providers, analytics tools, or partners where permitted by law.
2. How We Use Your Information
We process personal information to: provide, operate, and improve the Services; respond to inquiries and prepare quotes; schedule, perform, and follow up on repairs; process orders and communicate about them; maintain security and prevent fraud or misuse; comply with legal obligations; and, where permitted, send service updates or marketing communications you may opt out of at any time. We rely on lawful bases including your consent, performance of a contract, our legitimate business interests, and compliance with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information with: service providers and contractors who perform functions on our behalf (e.g., hosting, analytics, communications, payment processing) under confidentiality obligations; professional advisors; and authorities or other parties where required by law, to enforce our agreements, or to protect the rights, property, or safety of Toollip, our customers, or others. In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
4. Cookies & Tracking
We use cookies, local storage, and similar technologies to operate the Website, remember your quote list, and understand usage. For details and your choices, see our Cookies Policy.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, maintain business records, resolve disputes, and comply with legal, tax, and accounting requirements, after which it is deleted or anonymized.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials you use confidential.
7. Your Rights & Choices
Depending on your location, you may have rights to access, correct, update, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of certain jurisdictions (for example, under the EU/UK GDPR or the California Consumer Privacy Act/CPRA) may have additional rights, including the right not to receive discriminatory treatment for exercising them. To make a request, contact us at info@toollip.co; we may need to verify your identity before responding.
8. Children's Privacy
The Services are intended for users aged 18 and older and are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
9. Third-Party Links
The Website may contain links to third-party sites or resources (including manufacturer or brand pages). We are not responsible for the privacy practices or content of those third parties, and this Policy does not apply to them.
10. International Users
We operate from [Insert Country/State]. If you access the Services from outside that location, you understand your information may be processed where our facilities and service providers are located, which may have different data-protection laws.
11. Changes to This Policy
We may update this Policy from time to time. The “Effective date” above indicates when it was last revised. Material changes will be posted on this page, and your continued use of the Services after changes become effective constitutes acceptance.
Contact Us
Questions about this policy may be directed to: Toollip, info@toollip.co (business address: [Insert Registered Business Address]).
This document is provided for general informational purposes and should be reviewed by qualified legal counsel to confirm compliance with the laws of your jurisdiction before publication. Bracketed items must be completed with your business details.